Sustainability Inclusive Company

Inclusive Company

As a global business, Northwest creates an inclusive environment that encourages all people to bring their unique self and passion to work, allowing them to feel safe in doing so.

Intentional culture

Northwest must attract, retain, and support our talent to ensure sustainable success in an equitable culture. Northwest aspires to create a workforce that reflects the diverse communities in which it operates.

As Northwest continues to lead at the intersection of healthcare real estate and sustainability, it must attract, retain, and support our talent to ensure sustainable success in an equitable culture. Northwest aspires to create a workforce that reflects the diverse communities in which it operates. This includes Australia and New Zealand where Vital is managed.

Cybersecurity and upgrades

Northwest IT has undertaken five significant initiatives to harden our cyber security and protect our digital assets.

The upgrades were in response to new requirements from our Cyber Security Insurer and the general increase in Cyber threats from the global pandemic and the war in Russia.

NSM and Firewall fleet upgrade

We upgraded our aging Sonicwall Firewall assets with the latest hardware and replaced our global firewall management system (GMS) with the newest management and reporting platform (Network security manager – NSM). The upgrade gives us better visibility into security threats across our offices, and a more automated tool for ensuring that are firewalls are up to date and correctly configured to block cyber threats.

Upgrade to Veeam

We moved our primary backup infrastructure off of an outdated platform (ARCserve) to the highest-rated platform in the industry (Veeam). Veeam provides more recovery options along with easier and faster recovery options.

 

WASABI Immutable Backup Store

To ensure a layer of impermeable data protection against ransomware, we added WASABI backup solution. WASABI is an immutable backup store that would be incorruptible by ransomware. WASABI is a cloud solution and a 3rd layer of backup replication.

KnowBe4

Knowbe4 is a cyber security training and testing platform. We use the software to send out email phishing simulations to help us identify which of our staff requires cyber security training. We provide onboarding cyber security training for new employees and use Knowbe4 for testing and quarterly training updates. Our goal is to ensure that our employees have the skills to help protect our organization against a cyber attack.

Duo MFA

We now use a best-in-class Multi-Factor Authentication (MFA) platform called DUO from Cisco for externally facing services. MFA double-checks each user’s identity so cyber attackers can’t use that lost or compromised passwords to access our network.

Reconciliation & cultural awareness

Reflect Reconciliation Action Plan

Northwest recognises that we have a social responsibility not only to achieve better health outcomes in the communities we serve (through relationships with tenants and operating partners) but also to improve reconciliation outcomes. As a result, Northwest, is proud to have launched our inaugural Reflect Reconciliation Action Plan (Reflect RAP) following formal endorsement by Reconciliation Australia. This marks a significant milestone as we continue our commitment to recognition and reconciliation in Australia. Our Reflect RAP acknowledges and respects Australia’s First Nations peoples, demonstrating our ongoing efforts to foster inclusive and lasting relationships that are mutually beneficial.

Northwest acknowledges the Traditional Owners of Country throughout Australia, especially the lands on which we live and work, and recognise their continuing connection to lands, waters and communities. Northwest also acknowledges the Rangatiratanga of Māori as Tangata Whenua and Treaty of Waitangi partners in Aotearoa New Zealand. We pay our respects to all First Nations peoples and to Elders past, present and emerging.

The Reflect RAP seeks to:

  • build baseline cultural knowledge and understanding with our staff in the region;
  • leverage our influence with community stakeholders, staff, construction partners, tenants and operating partners to improve reconciliation outcomes; and
  • drive tangible, targeted actions with measurable benefits.

Northwest has progressed implementing some of the commitments within the RAP, namely around cultural competency training and education, marking the commencement of construction and other significant milestones with traditional smoking ceremonies and Welcome to Country – this has occurred on a number of Vital assets including Macarthur Health Precinct (Stage 1 sod turn and topping out ceremonies), Playford health Hub (Stage 2 sod turn) and RDX sod turn.

Māori strategy

Vital remains committed to the development of Māori cultural competency with focused efforts on history, language and customs particularly for the New Zealand office and those who regularly interact with the development of New Zealand natural resources, e.g. land construction.

In 2024 we will achieve increased Māori cultural inclusion within the New Zealand office and increased understanding across Australian offices. This will be in consultation with local education and information providers with Māori ownership and involvement. Vital has an intent to work with local industry partners within the next financial year on prioritising Māori culture and information integration across the sector.

Vital remains committed to the development of Māori cultural competency with focused efforts on history, language and customs particularly for the New Zealand office and those who regularly interact with the development of New Zealand natural resources, e.g. land construction.

In 2024 we will achieve increased Māori cultural inclusion within the New Zealand office and increased understanding across Australian offices. This will be in consultation with local education and information providers with Māori ownership and involvement. Vital has an intent to work with local industry partners within the next financial year on prioritising Māori culture and information integration across the sector.