Vital recognises the importance of fostering and strengthening our relationships with our healthcare tenant partners. Through providing consistent interactions and prioritising improvements to our facilities we seek to improve the user experience and provide infrastructure that allows for our tenants to deliver improved patient outcomes.
Supporting our healthcare partners is at the core of what we do and essential to our mutual success. Efficient operations and intentional development contribute to healthy spaces that support the medical community and patient outcomes.
In the latter part of 2022 we deployed our inaugural tenant engagement survey partnering with Grace Hill | KingsleySurveys, a company that assists with comprehensive commercial property surveys, action planning and industry bench marking. The Kingsley Index is one of the most extensive real estate benchmarks surveying over 7.3million participants annually. All Vital tenants were invited to participate through answering a 15 minute survey on a variety of tenant satisfaction matters, including ESG. Survey responses have been carefully considered by our asset managers and will inform the progress of strengthening our tenant relationships moving forward.
Using this information we have established a baseline of tenant satisfaction scores and comments, we seek to improve these scores through a variety of actions including tenant engagement events and succinct communication between our asset managers.
To enhance collaboration with our healthcare partners, Vital established ESG alliance agreements with Epworth Healthcare and Evolution Healthcare. These alliances provide a platform for knowledge sharing and identification of key ESG opportunities resulting in overall increased environmental and social outcomes.
In 2022, our partnership with Evolution Healthcare resulted in the Wakefield Hospital development being awarded the Warren and Mahoney – Award of Excellence through the Property Council New Zealand Rider Levett Bucknall Property Industry Awards. The established Sustainability Working Group including key representatives from various business divisions at both organisations continue efforts to enhance sustainability partnership opportunities and are focused on reducing scope 3 emissions.
We are focused on expanding these partnerships with all our key tenants to realise the possibilities of sustainability and drive impact in the healthcare sector.
